Frequently Asked Questions

To find a local sales representative for FORTIS in your area, please contact us at 877-55-FORTIS (36784).

FORTIS Faucets are carried exclusively by a distinguished group of Ferguson showrooms. Please contact us at 877-55-FORTIS (36784) to find your closest showroom location, or check “Find a Showroom” tab under resources and enter your zip code.

All FORTIS products are 100% MADE IN ITALY. Each product features the finest raw materials and utilizes state-of-the-art technology and advanced robotics to develop products that meet the highest standards. All of our faucets are solid brass construction and feature the finest ceramic disc valving to ensure a lifetime of exceptional performance. Our products are100% tested and hand inspected prior to shipment.

All Fortis faucets (lavatory and kitchen) comply with all Federal and State requirements for low lead content. Our products have been tested to meet the NSF certified Lead-Free standards and the California (AB1953) and Vermont(S152) requirements. Finally, all our products pass through a strict quality inspection and meet all national codes and compliances established by NSF and are certified by CSA International.

We are proud to offer Fortis faucets in four exceptional lifetime PVD finishes, Polished Chrome, Brushed Nickel, Brushed Gold and Brushed Black, all backed by a limited lifetime warranty. See our warranty policy for additional information. Our kitchen faucet collections come in a wide range of faucets from Polished Chrome, to Brushed Nickel and to Brushed Black. Our website makes it easy to search each design and see which finishes are available. The site is designed to help you select the product(s) that best fit(s)your décor preferences.

The best way to clean and care for handles and finishes is to use a soft damp cloth, which can be used to clean and shine the faucet. All FORTIS faucets have a lifetime warranty which guarantees finish (with proper care) and function for life, so the brilliant luster and flawless performance of every faucet will never fade. Regular use of a soft cloth rinsed in warm, soapy water will keep a finish looking clean and new. The use of polish, detergents, abrasive cleaners, organic solvents or acid to clean, shine, or polish such finishes will nullify the lifetime warranty. For more information about FORTIS products you can send us an email or you can call 1-877-55-FORTIS

We are confident that you will find FORTIS products unsurpassed in quality and craftsmanship. Each piece is 100% designed and manufactured to exacting qualifications in Italy. In the unlikely event that you would need a spare or replacement part, please contact us at 877-55-FORTIS

Need help with installation?

Technical assistance is easy with a simple phone call to 877-55-FORTIS. We would be happy to offer assistance anytime Monday- Friday 8:00 AM to 7:00 PMEST.

All faucets feature a limited lifetime warranty that guarantees our products are free of any manufacturing or workmanship defects. For additional information, please refer to our complete warranty policy documents. Click here for warranty

·       What is the Shipping Policy?

We process the order within two hours from when it is received and ship within 24-48 hrs.

·       Where do you ship?

We ship mostly to domestic USA destinations and to Canada

·       How long will my order take?

We process the order within 2 hours from when it is received and ship within 24-48 hrs. after which it can take between 2 – 7 business days to be received depending on the ship to location.

·       Returns and Exchanges

We are confident that you will find FORTIS products unsurpassed in quality and craftsmanship. Each piece is 100% designed and manufactured to exacting qualifications in Italy. In the unlikely event that you would need a spare or replacement part, please contact us at 877-55-FORTIS

If by chance the product received is not what you had hoped for, we are happy to receive it back or replace it by contacting either the showroom representative you purchased your product from or our customer service at: 877-55-FORTIS.